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Refund policy
Returns, replacements, and refunds for wholesale sublimation blanks and supplies.
Eligible issues
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Wrong SKU or quantity shipped versus your paid invoice.
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Manufacturing defect on coating (peeling, major blemish) on blanks — with photos.
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Courier damage to mugs/plates when outer box shows clear impact — see fragile items claim requirements below.
Fragile items (mugs & plates)
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Submit your claim within 48 hours of delivery.
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Provide an unboxing video or photo taken at delivery time.
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Include photos of the outer packaging (all sides).
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Include clear photos of the broken or damaged item.
How to request
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WhatsApp or email within 7 days of delivery with order ID, photos, and short description.
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Keep damaged goods and packaging until we confirm disposal or return instructions.
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Approved cases: replacement stock, account credit, or refund to original payment method where possible.
Usually not refundable
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Custom printed or made-to-order goods once production has started.
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Consumables (ink, paper, tape) after seal is opened, unless defective on arrival.
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Minor colour variance within normal production tolerance for polyester or ceramic.
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Delays caused by courier after handover — we will help trace but liability follows courier terms.
Cancellations
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Cancel before dispatch for a full reversal if payment not yet used for packing.
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After dispatch, standard return rules above apply; return shipping may be buyer-paid unless our error.
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Refund Policy | Sublimation BD
